Once payment is made you will be able to download your files. All digital items are not refundable.

Most of our items are digital. Files will be available to download once payment is received. If there are any problems with the files, please contact me as soon as possible so I can sort it out for you.

Physical items (yarn packs and books) will be sent out via Royal Mail first class delivery. Only UK shipping is available.

OUR PRIVACY POLICY

TLDR : We haven't and we won't share your details with anyone else, we won't spam you with emails and we've made it really easy to unsubscribe - just click the link in the footer of the email. For any questions on what information we have on you just use our contact form.

A. Introduction

The privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we will do with your personal information.
Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.

B. Credit
This document was created using a template from SEQ Legal (seqlegal.com)
and modified by Website Planet (www.websiteplanet.com)

C. Collecting personal information

The following types of personal information may be collected, stored, and used:

1. Information about your computer including your IP address, geographical location, browser type and version, and operating system;
2. Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;
3. Information, such as your email address, when you purchase from us;
4. Information, such as your name and email address, that you enter in order to set up subscriptions to our emails and/or newsletters;
5. Information that you enter while using the services on our Etsy shop;
6. Information that is generated while using our Etsy shop, including when, how often, and under what circumstances you use it;
7. Information relating to anything you purchase, services you use, or transactions you make through our Etsy shop, which includes your name, address, telephone number, email address, and credit card details;
8. Information contained in any communications that you send to us by email or through our Etsy shop, including its communication content and metadata;
9. Any other personal information that you send to us.
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy

D. Using your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

1. Administering our Etsy shop and business;
2. Enabling your use of the services available on our Etsy shop;
3. Sending you goods purchased through our Etsy shop;
4. Supplying services purchased through our Etsy shop;
5. Sending statements, invoices, and payment reminders to you, and collecting payments from you;
6. Sending you non-marketing commercial communications;
7. Sending you email notifications that you have specifically requested;
8. Sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
9. Providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
10. Dealing with inquiries and complaints made by or about you relating to our Etsy shop;
11. Verifying compliance with the terms and conditions governing the use of our Etsy shop (including monitoring private messages sent through Etsy).
12. Other uses.

Your privacy settings can be used to limit the publication of your information on our Etsy shop and can be adjusted using privacy controls on the website.

We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.

E. Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

1. To the extent that we are required to do so by law;
2. In connection with any ongoing or prospective legal proceedings;
3. In order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
4. To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
5. To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

F. International data transfers

Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to the transfers of personal information described in this Section F.

G. Retaining personal information

This Section G sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.
1. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
2. Without prejudice to article G-2, we will usually delete personal data falling within the categories set out below at the date/time set out below:
a. Where you have bought a product from us or subscribed to our newsletter we will retain personal data until you inform us to delete it, either by emailing us or by using the unsubscribe link in our newsletter or the delete account button on our website.
b. For all other personal data type we we usually keep the data for 1 year.
3. Notwithstanding the other provisions of this Section G, we will retain documents (including electronic documents) containing personal data:
a. to the extent that we are required to do so by law;
b. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
c. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

H. Security of your personal information

1. We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.
2. We will store all the personal information you provide on our ecommence platform (Etsy).
3. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
6. You are responsible for keeping the password you use for accessing Etsy confidential.

I. Amendments

We may update this policy from time to time by publishing a new version here. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system.

J. Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:

The supply of appropriate evidence of your identity, we will usually accept a photocopy of your passport certified by a notary plus an original copy of a utility bill showing your current address.
We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

K. Third party websites

We have no control over, and are not responsible for, the privacy policies and practices of third parties.

L. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.